I am getting poor signal on my eSIM, what should I do?

I am getting poor signal on my eSIM, what should I do?

As with all technology, restarting your device can often make it work. 

If that doesn’t work, and if we have multiple network partners in the country you are visiting, then selecting an alternative network may help.  Instructions below:

iOS
1. Go to ‘Settings’
2. Tap “Cellular / Mobile Service”
3. Select the SIM you want to configure > Ensure “Turn On This Line” is on > Tap “Network Selection”
4. Disable “Automatic”. Your phone will now manually search for available networks
5. Choose your desired network
6. Your are now connected to the selected network.

Android
1. Go to ‘Settings’
2. Tap “Network & internet” or “Connections” option. The exact name may vary depending on your Android version or device manufacturer.
3. Look for an option called “Mobile networks,” “SIM card & mobile networks,” “SIMs” or something similar and tap to proceed.
4. Tap on your eSIM which will be called Drei unless you have given it a friendly name
5. Scroll down to Network and turn off ‘Automatically select network’. Your phone will now search for all available networks.
6. Simply choose an alternative network.


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