I cannot scan my QR code

I cannot scan my QR code

There could be several reasons why you’re unable to scan your QR code for your eSIM. Here are a few things you can try to resolve the issue:

  1. Your phone may not be eSIM compatible, not all phones are. Check here to see our Compatible Device List.
  2. Check your handset is NOT locked to a single operator.
  3. Use your device camera to scan the code – do not use a QR reader app.
  4. If you are getting an error message ‘Your QR code is invalid’ it means the eSIM has already installed.

If none of the above work, you could try restarting your phone. If that doesn’t help, please contact our support from your account https://my.easysim.global/support 

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